Refund Policy

Last updated: November 2, 2026

At Safe Carrier Compliance, we strive to provide dependable, high-quality compliance support and driver safety training programs. We understand that plans can change or mistakes can happen during registration. This Refund & Cancellation Policy explains the terms, conditions, and procedures for requesting a refund or cancelling an order placed through our website.

1. Overview

By purchasing any service or training course from Safe Carrier Compliance ("we", "us", or "our"), you acknowledge and agree to the terms outlined in this Refund Policy. Because our offerings include both immediate-access digital educational products and time-sensitive regulatory filing services, specific eligibility criteria apply depending on the service purchased.

2. Online Training Programs

Our training offerings include FMCSA Drug & Alcohol Awareness Training, Reasonable Suspicion Supervisor Training, and related commercial transportation compliance courses.

  • Single Course Purchases: You may request a full refund within 7 days of purchase, provided that course access has not commenced (0% lesson progress) and no certificate of completion has been generated.
  • Commenced or Completed Courses: Once any portion of a video lesson has been viewed, a quiz attempted, or a certificate issued, the training course is non-refundable.
  • Team Training & Bulk Seat Licenses: Unassigned and unused participant seats may be refunded within 14 days of purchase upon request. Once an individual seat license has been assigned to a driver or team member, or once that participant has logged in or started the course, that specific seat cannot be refunded.
  • Technical Inaccessibility: If a technical failure on our platform prevents you from accessing or completing your purchased course, and our technical support team is unable to resolve the issue within 48 hours of your notification, you will be entitled to a full refund.

3. Compliance & Regulatory Filing Services

We provide third-party administrative filing assistance for motor carriers, including Unified Carrier Registration (UCR) and BOC-3 Process Agent designations. Please note:

  • Cancellation Prior to Processing: You may request a full cancellation and refund if your order has not yet been queued or processed by our administrative team.
  • Non-Refundable Government and Agency Filings: Once your filing documentation has been submitted to or processed with official federal or state authorities (such as the FMCSA, USDOT, or UCR Board), all government fees and service fees are strictly non-refundable. Government agencies do not refund statutory fees once filing data has been submitted.
  • Customer-Supplied Information: We rely on the accuracy of the USDOT number, vehicle counts, carrier classifications, and contact information provided by you. If a filing cannot be completed or is rejected due to inaccurate, outdated, or fraudulent data provided during checkout, our processing fees are non-refundable. Additional fees may apply if refiling or correction is required.

4. Service Fulfillment & Guarantees

If Safe Carrier Compliance is unable to complete or deliver an agreed service due to errors, omissions, or circumstances wholly within our control (and not caused by government system maintenance, third-party carrier status discrepancies, or inaccurate customer inputs), we will promptly issue a 100% refund of the amount paid for that specific service.

5. How to Request a Refund

To request a refund or cancellation, please contact our support team in writing:

To help us locate your record and process your request as quickly as possible, please include:

  • Your full name and company name.
  • Your Order Number or Transaction Reference.
  • The email address used at checkout.
  • Your USDOT number (if applicable).
  • A brief explanation of the reason for your refund or cancellation request.

Our customer support team reviews all refund requests within 1 to 2 business days.

6. Refund Method & Processing Timelines

  • Original Payment Method: Approved refunds are credited directly back to the payment method originally used for the purchase via our payment processor, Stripe. We cannot issue cash, check, or alternative payment method refunds for card transactions.
  • Bank Processing Times: Once a refund is initiated by our team, it typically takes 5 to 10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution's processing schedules.

7. Chargebacks & Payment Disputes

We take customer satisfaction seriously and are committed to resolving any concerns promptly and equitably. If you have an issue with a charge, we strongly encourage you to contact us before filing a chargeback or dispute with your card issuer or bank.

Filing an unauthorized or fraudulent chargeback may result in the immediate cancellation of related compliance filings, revocation of training certifications, and potential restriction from future use of our platform.

8. Policy Updates

Safe Carrier Compliance reserves the right to amend, update, or replace this Refund Policy at any time without prior notice. Any modifications take effect immediately upon posting to this page. The "Last updated" date at the top reflects the current revision. Continued use of our website and services following any revisions indicates your acceptance of the updated terms.

9. Contact Us

If you have questions, concerns, or inquiries regarding our Refund & Cancellation Policy, please get in touch with us:

  • Email: info@safecarriercompliance.com
  • Address: 8 The Green, Suite B Dover, Delaware and 19901 Kent County, Delaware
  • Hours: Mon - Fri: 8:00 AM - 6:00 PM

See also our Terms & Conditions and Privacy Policy.